Frequently Asked Questions
Everything you need to know about shopping at ESL Shop
Do your electronics come with a warranty?
Yes, all hardware and electronic devices sold at ESL Shop include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for tech products?
Standard shipping typically takes 3-5 business days. We also offer express 24-hour shipping for urgent orders placed before 2:00 PM.
What is your return policy for opened items?
You can return items within 30 days. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.
Are the products sold on ESL Shop genuine?
Absolutely. We are an authorized retailer for all brands we carry, ensuring that every product is 100% authentic and sourced directly from the manufacturer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna and Affirm for installment payments.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email that allows you to monitor your shipment's progress until it reaches your door.